1. Who We Are
Cloudemy Digital Technologies Private Limited is a registered IT company operating the Cloudemy Edge Training Lab at Diamond City Plaza, B-2/23, Sector F, Jankipuram, Lucknow, Uttar Pradesh 226021, India. Website: cloudemyedge.com.
We are the data controller for all personal information collected through our website, enrollment forms, WhatsApp communications, and any other channel. Contact us at info@cloudemy.in for any privacy-related queries.
2. Information We Collect
2.1 Information You Provide Directly
- Identity data: Full name
- Contact data: Mobile number, email address, city/location
- Enrollment data: Course interest, program preference, academic background
- Payment data: Fee payment records, transaction references. We do not store full card numbers, UPI PINs, or net banking credentials. Payments are processed through third-party payment processors.
- Communication data: Messages sent via WhatsApp, email, or any inquiry form
- Student performance data: Attendance records, project submissions, assessment results, mentor feedback, GitHub repository links shared during the program
2.2 Information Collected Automatically
- Usage data: Pages visited, time on site, buttons clicked — collected via Google Analytics 4 with IP anonymisation enabled
- Device data: Browser type, operating system, device type, screen resolution
- Location data: Approximate location from IP address (city/region level only — not GPS or precise coordinates)
- Log data: IP address, referring URL, access times, server error logs
2.3 Information from Third Parties
- Referral data when referred to us by a current or former student
- Publicly available profile data from LinkedIn or GitHub if you share a link with us
3. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Respond to enrollment inquiries and counsel you on programs | Name, phone, email, course interest |
| Process enrollment and confirm your batch seat | Name, contact, payment records |
| Deliver training — sessions, project feedback, assessments | Name, contact, performance data |
| Issue certificates, internship letters, LinkedIn recommendations | Name, program, performance data |
| Provide placement assistance — resume review, referrals, mock interviews | Name, contact, program details, portfolio — with your consent |
| Send batch updates, schedule changes, essential communications | Phone (WhatsApp), email |
| Send promotional communications about new courses or offers (opt-out available) | Phone, email |
| Improve our website and understand user behaviour | Anonymised analytics data |
| Comply with legal obligations and resolve disputes | All relevant data |
| Detect and prevent spam, fraud, and abuse | Form data, IP address |
We do not sell your personal data. We do not provide your name, phone number, or email address to advertisers or marketing companies for their own use.
4. Legal Basis for Processing
We process your personal data under the following legal bases as applicable under the Digital Personal Data Protection Act 2023 (DPDP Act) and other applicable Indian laws:
- Consent: When you submit the enrollment form, you consent to us contacting you about our programs. You may withdraw consent at any time.
- Contractual necessity: To deliver the program you enrolled in, issue your certificate, and provide placement assistance.
- Legitimate interests: To improve our services, prevent fraud, maintain security, and communicate about our programs.
- Legal obligation: To maintain records required by Indian law including fee receipts, enrollment registers, and accounting records.
5. Data Sharing & Third Parties
| Third Party | Purpose | Data Shared |
|---|---|---|
| WhatsApp (Meta Platforms) | Primary communication for counselling and program updates | Phone number, message content |
| Google LLC (Analytics 4, Gmail) | Anonymised website analytics; email communications | Anonymised usage data; email content |
| Potential employers / recruiters | Placement assistance — only with your prior explicit written/WhatsApp consent | Resume, portfolio, contact details you authorise |
| Payment processors (e.g. Razorpay, UPI) | Processing course fee payments | Payment amount, transaction reference |
| Government / regulatory / judicial authorities | When required by law, court order, or legal process | As required and limited to what is legally necessary |
6. Data Storage & Security
Your data is stored on servers in India or cloud services with appropriate data protection measures. We implement:
- HTTPS encryption for all website data transmission
- Access controls limiting data access to authorised personnel only
- WhatsApp end-to-end encryption for direct communications
- Regular review of data access and security practices
Notice: No internet transmission or storage method is 100% secure. We take all reasonable precautions but cannot guarantee absolute security. In the event of a significant data breach likely to affect your rights, we will notify you as required under applicable law.
7. Cookies & Tracking Technologies
7.1 Technologies We Use
- Google Analytics 4: Collects anonymised data — pages visited, session duration, device type, approximate city-level location. IP anonymisation is enabled. Used solely to understand and improve site performance.
- Browser localStorage: Stores only your preference on whether you dismissed the announcement bar. No personal data stored.
7.2 Opting Out
Install the Google Analytics Opt-out Browser Add-on to prevent GA4 data collection. You can also disable cookies in your browser settings.
We do not use advertising cookies, retargeting pixels, or social media tracking pixels on our website.
8. Communications & Marketing
By submitting the enrollment form or contacting us via WhatsApp, you consent to us contacting you regarding your inquiry and our programs. You may opt out of marketing communications at any time by replying “STOP” on WhatsApp or emailing info@cloudemy.in with subject “Unsubscribe”. Opting out does not affect essential program communications for enrolled students.
9. Your Rights
Under the DPDP Act 2023 and other applicable law, you have the right to:
- Access a copy of the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data, subject to our legal retention obligations
- Restrict processing in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time for consent-based processing
- Object to marketing communications at any time
- Complain to the Data Protection Board of India (once constituted) or any other applicable authority
Submit requests to info@cloudemy.in. We respond within 30 business days. Identity verification may be required.
10. Children’s Privacy
Our programs are intended for individuals aged 16 and above. We do not knowingly collect data from children under 16 without verified parental consent. For students aged 16–18, enrollment constitutes the parent/guardian’s acknowledgement and consent to this policy. Parents who believe their child has submitted data without consent should contact info@cloudemy.in for immediate deletion.
11. Third-Party Links
Our website links to YouTube, LinkedIn, GitHub, Google Play Store, and Apple App Store. We are not responsible for their privacy practices. This policy applies solely to data collected by Cloudemy Edge through cloudemyedge.com and our direct communications.
12. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Inquiry data (non-enrolled) | 6 months from last contact | Counselling follow-up |
| Enrolled student records | 5 years from completion | Certificate verification, legal compliance |
| Fee payment records | 7 years | Tax and accounting law (Indian) |
| Performance and project data | 3 years from completion | Certificate verification, placement support |
| Communication records | 2 years | Dispute resolution |
| Website analytics | 26 months | GA4 default; service improvement |
13. International Transfers
Some service providers (including Google) may process data outside India. Where this occurs, we rely on the provider’s compliance with applicable data protection standards. By using our services, you consent to such transfers for the purposes described herein.
14. Changes to This Policy
We may update this policy periodically. Material changes will be reflected in the “Last Updated” date and, where appropriate, communicated to enrolled students via WhatsApp or email. Continued use after changes constitutes acceptance.
15. Contact Us
Cloudemy Digital Technologies Private Limited
Diamond City Plaza, B-2/23, Sector F, Jankipuram, Lucknow, UP
226021
Email: info@cloudemy.in
Phone: +91 73763 04026
Website: cloudemyedge.com